Contact Us
Contact Info
The best way to grow your food and drinks business
Send Us a Message
Frequently Asked Questions
B2B Account & Registration
- How do I open a wholesale account?
To register as a trade customer, please complete our B2B Registration Form. You will need to provide your UK Company Registration number and VAT details. - Is there a minimum order value (MOV) for wholesale?
Yes, to maintain wholesale pricing, we require a minimum order value. This typically starts at £500, but please check your specific account dashboard for tailored tier requirements. - Can I request samples before placing a bulk order?
We offer sample packs for our core range of Middle Eastern sweets and specialty ingredients. Contact our Sales Team to arrange a viewing or delivery.
Compliance & Returns
- Do your products meet UK allergen labeling laws?
Yes, all our food products comply with UK allergen labeling regulations. Full specification sheets and ingredient lists are available upon request. - What is your policy on damaged wholesale goods?
Any discrepancies or damages must be reported within 24 hours of delivery. Please provide photographic evidence and the delivery note to our Customer Service department for a swift resolution.
Payments & Credit Terms
- What payment methods do you accept for B2B?
We accept BACS transfers, major corporate credit cards, and online payments. - Do you offer credit terms?
New accounts are generally on a Pro-forma (pre-payment) basis. After a successful three-month trading period, customers may apply for 30-day net credit terms, subject to credit approval.
Logistics & Delivery
- What are your delivery areas in the UK?
We provide nationwide delivery across mainland UK. Specific local routes in London and Glasgow may qualify for same-day or next-day fulfillment. - What is your lead time for large orders?
Standard UK delivery takes 3–5 business days. For pallet-sized orders or bespoke imports, lead times may vary. You will receive a tracking notification once your order is dispatched. - How do you handle temperature-controlled goods?
We use specialized refrigerated logistics for all perishable items to ensure they meet UK Food Standards Agency safety requirements during transit.
Wholesale Ordering & Pricing
- Are your prices inclusive of VAT?
All prices listed on our wholesale portal are exclusive of VAT. VAT will be calculated and added at the checkout based on the current UK tax rates for food and beverage items. - Do you offer volume-based discounts?
Yes, we provide tiered pricing. The more you buy, the more you save. Bulk pallet rates are available for high-volume distributors and restaurant chains. - How do I view my order history and invoices?
You can access all past orders, download VAT invoices, and track current shipments through your secure account portal.
