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Shipping & Delivery

Shipping & Delivery Policy

Last Updated: February 2026

Al Sultan Market provides reliable, nationwide wholesale distribution across the UK. We operate a specialized fleet and partner with industry-leading couriers to ensure your food and drink supplies arrive in optimal condition.

  1. Delivery Areas & Schedules
  • Mainland UK:We deliver Monday through Friday (excluding Bank Holidays).
  • Regional Specifics:Deliveries to the Scottish Highlands, Northern Ireland, and offshore islands may incur additional transit times and surcharges.
  • London & Home Counties:Daily delivery slots are available for high-volume wholesale partners.
  1. Shipping Rates & Minimum Order Value (MOV)

To keep our wholesale prices competitive, we utilize a tiered shipping structure:

  • Standard Delivery:Free on orders over £500(excl. VAT).
  • Small Order Surcharge:Orders below the MOV will incur a flat shipping fee.
  • Palletized Shipping:Bulk orders exceeding 10kg are shipped via pallet. Ensure your premises can accommodate a tail-lift vehicle.
  1. Lead Times
  • Ambient Goods:Typically dispatched within 24–48 hours for Next-Day Delivery if ordered before [10:00 am].
  • Chilled & Frozen:Dispatched via temperature-controlled logistics. Delivery dates will be confirmed via your Account Manager to ensure someone is on-site to receive the goods.
  1. Receiving Your Delivery

As per UK B2B commercial law, the risk of loss or damage passes to the buyer upon delivery.

  • Inspection:A representative must be present to sign for the delivery. Please inspect all crates/pallets for visible damage or shortages before signing the Proof of Delivery (POD).
  • Shortages:Any missing items must be noted on the driver’s manifest and reported to info@alsultanmarket.com within 24 hours.
  1. Temperature-Controlled Logistics

For our chilled and frozen range, we maintain a strict Cold Chain protocol. If your business is not open during the scheduled delivery window, we cannot leave perishable items unattended.

  1. Click & Collect

Wholesale customers may collect orders directly from our our Warehouse Location between 9:00 am : 8:00 pm. Select “Collection” at checkout to bypass shipping fees.

Contact Logistics Support:

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